Delivery & Returns

Delivery Information

Orders placed on this Web Site can only be delivered to addresses in the Republic of Ireland.

The delivery charge is €6.00 and will take two to three business days to arrive.

Please note that business days are Monday to Friday, but exclude public holidays.

Returns & Refunds

Should you wish to return anything bought from us online, please contact our friendly Customer Service team no later than 7 days after receipt of your order to start the return process. Call our helpline on +44 800 373792, open from Monday - Friday, 9am - 5pm. Or, if you prefer you can email us on helpline@lecreuset.co.uk.

When you contact us we will establish the reason for the return and send you an email including your Related CQ number, return address information as well as a returns note.

Ensure you return your items unused and undamaged with any labels still attached in their original packaging. The original despatch note or the return note needs to be included. If we find that the products have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. Please note we are not responsible for return postage other than for incorrect or faulty items. Neither can we accept responsibility for packages that never reach us, so we advise you to use a traceable and insured service to return your product to us.

Upon receipt of your returned goods we will make a refund to the card or PayPal account used to place the original order. We will process your return as quickly as possible. However, during very busy periods, please allow between 6 - 10 working days for your return to be processed. For further information on returns and other Le Creuset policies see our website www.lecreuset.ie. Customers’ statutory rights under civil law are unaffected by this policy.

Unfortunately we cannot process exchanges for products bought online at this time. Neither can we accept refunds or exchanges of goods bought online in our retail stores.