Contact Us
We're glad that you want to get in touch with us. If you need to ask questions about delivery, returns, access checks or just to chat, Le Creuset's dedicated customer service team will be able to help. Please allow 5 working days for a response.
Brexit Update • Ireland Deliveries
Since the UK left the EU, new rules have come into place on 1st January 2021. If you have received a duty charge on receipt of your Le Creuset order, please send an email to our customer services team at helpline.uk@lecreuset.com. They will help investigate and resolve the matter.
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Frequently Asked Questions
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Legal
Terms & Conditions
1.1 Who we are. This Website is operated by Le Creuset U.K Limited, Branch registration number 905490. Our registered office is located at Unit 7, Kildare Village, Nurney Road, Kildare, County Kildare, Ireland (“we”, “us”, “our”, “Le Creuset”).
1.2 How to contact us. You can contact us by telephoning our Customer Service team on the Irish Freephone line 045 499 172, open from Monday - Friday, 9am - 5pm. It is possible to reach our services directly from the website form available at this address: www.lecreuset.ie/en_IE/contactus
1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.4 "Consumer" means the natural person, who is acting for purposes which are outside his business, trade or profession.
1.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
1.6 "Website" means the Le Creuset Website www.lecreuset.ie
2.1 By placing an order on our Website it shall be regarded as an offer to purchase products under these terms and conditions.
2.2 After you place an order, you may receive an e-mail from us to acknowledge that we have received your order with a summary of the products selected, the delivery details provided and payment method. Please note that receipt of this email does not mean that your order has been accepted by us.
2.3 Your order is accepted and a contract is created between you and us when we have dispatched the products which you ordered and Le Creuset have sent a confirmation of dispatch email to you.
2.4 All orders are subject to acceptance by us and availability of the product. If we are unable to supply you with a product(s), due to an error (for example the product is no longer in stock or available or a description error on our Website), we will inform you that your order has been rejected and will not be processed. If you have already paid for the order, we will refund you the full amount as soon as possible.
2.5 The products sold by Le Creuset on this Website are not for resale. If you are a professional who intends to purchase for resale please contact as at www.lecreuset.ie/en_IE/contactus
3.1 We take the utmost care to ensure the product descriptions, pictures, information and prices are accurate; thus we do not accept liability for any inaccuracies, errors or omissions in the product description. This does not affect your consumer rights.
3.2 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
3.4 Stock availability. Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you emailed when the product is back in stock.
4.1 Prices include VAT but not delivery costs. All prices as displayed on our Website, except in the case of error, will be in euros and are inclusive of the VAT, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
4.2 What happens if we get the price wrong. Despite our best efforts, it is always possible that a pricing error on our Website may occur. If the product you ordered was incorrectly priced, we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order, or (iii) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.
4.3 Price changes. Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price, but changes will not affect your order, it being understood that the price of the product is the price on the day of the order.
4.4. When you must pay and how you must pay. We will not charge your credit or debit card until we dispatch your order (except where we state otherwise in this section 4.4 below). All transactions will be in Euro. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. We will not charge your payment card until we dispatch your order.
Credit and debit cards. We accept payment with the following Irish issued credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Switch/Maestro debit cards and Visa Electron cards.
ApplePay. We also accept payment via ApplePay. Any order placed using ApplePay will be processed using your default ApplePay payment card set up.
GooglePay. We also accept payment via GooglePay.
Gift Card. We also accept payment via Gift Card. Gift Cards bought only in store in the Kildare store can be redeemed at checkout on www.lecreuset.ie. This can be towards your order or to cover full payment. At this time Gift Cards are unable to be purchased online.
4.5 Maximum spend. The maximum spend per transaction is €2,000.
4.6 Cash/ cheque. We do not accept cash or cheques for online payments.
5.1 Delivery information and costs. Orders from the IE website can only be delivered addresses in the Republic of Ireland ("Territory"). Delivery fees are calculated according to the products, the total amount of the order and the delivery service chosen. Standard Delivery is charged as calculated on the web site. Standard delivery is within 7 to 10 business days. Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the Territory. If the first attempt at home delivery fails, our carrier delivers the package to a relay point, which is available to you for a period of 10 business days. We recommend to download the free application from UPS in order to follow the parcel.
5.2 Le Creuset operates a standard product pricing policy in the Territory, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important.
5.3 Delay in Delivery.If our supply of the products is delayed for any reason, then we will inform you as soon as possible. In the event of a delay of more than 30 days from your order, you may end the contract. In this case, we undertake to refund you within 14 days.
5.4 When you become responsible for the product.Ownership of the product will pass to you once (i) we have received payment in full and (ii) the product is dispatched. We may recover or decline to dispatch to you any products ordered by you at any time, prior to ownership passing, in the case of your breach of these terms and conditions, fraud or negligence. Risk in the product will pass to you when the product is delivered to you or to a designated third person or when a carrier organised by you collected it from us.
5.5 ReservationsIn case of delivery of an obviously damaged or non-conforming package (i.e. opened package), and this despite of the care given not only to the packaging but also in the choice of the carrier, you can (i) refuse the delivery and indicate the reason on the delivery note or (ii) accept the delivery but indicate your reservations on the delivery note and do not sign it. In any case, you must notify the carrier and Le Creuset Ireland of the reservations.
6.1 Your right to withdrawal. We want to guarantee the total satisfaction of our customers. If you are not satisfied with the item ordered and you are a consumer in the UK or European Economic Area (“EEA”), you have the right to cancel any order you have placed (except for any products made to your specification or personalised), without giving reasons, at any time, up to thirty (30) calendar days, starting from the day after we have delivered the product (withdrawal period). Delivery is when you or a nominated person enter in physical possession of the product. In the event your order is split into several deliveries over different days: you have until 30 calendar days starting from the day after you (or someone you nominate) receives the last product ordered under the order you want to cancel. In the event you have purchased a set or bundle of items the withdrawal right can be applied to the whole set and not the single item of set.
6.2 How do I exercise my right of withdrawal. If you are contracting as a consumer to cancel the order without any liability to us, you must contact us within thirty (30) calendar days starting from the day after we have delivered the product, on:
the Irish Freephone line 045 499 172, open from Monday - Friday, 9am - 5pm.
ii by email helpline.uk@lecreuset.com
iii using the cancellation form here
with a clear statement of your decision to terminate the sale contract. To respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the period for exercising this right.
6.3 How do I return the product If you cancel your order, you must return the entire product unused and undamaged, in the original product packaging including the accessories, care and use booklet and all labels, within thirty (30) calendar days of notifying us of your decision to cancel the contract to Le Creuset Unit 7, Kildare Village, Nurney Road, Kildare, County Kildare, Ireland.
6.4 When will I receive my refund? We will refund the price paid for your product, including the delivery fee, -except for any additional costs resulting from the purchaser's choice of a delivery type other than the standard delivery offered by Le Creuset in the purchase process-within thirty calendar (30) days from the date you informed us of your decision to exercise your right of withdrawal. We may withhold reimbursement until we have received the goods. We will refund you using the same payment method as for the original order.
6.5 The cost of delivery of returning the product to us will not be refunded, this will be paid by you.
6.6 We reserve the right to refuse to accept the returned product or to refund the purchase price paid if the product is not returned as required above in clause 6.
7.1 What happens if you receive the wrong order or the product is damaged on receipt of delivery? You can contact us by telephoning our Customer Service team on the Irish Freephone line 045 499 172, open from Monday - Friday, 9am - 5pm. It is possible to reach our services directly from the website form available at this address: /www.lecreuset.ie/en_IE/contactus. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.
8.1 How do I return the product If we have requested the product to be returned, you must return the entire product -undamaged in the event you received the wrong order- in the original product packaging including accessories, the care and use booklet and all labels. .
8.2 We also cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.
8.3 Will I receive a refund? If we find that the product is not as ordered or is damaged, we will refund the price paid for your product as well as your actual costs incurred for delivery of the product to us (provided they are reasonable) to the method of payment you used. If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product or and/or refuse to refund the purchase price paid. .
9.1 Most Le Creuset products come with a commercial warranty which is in addition to your legal statutory rights as a consumer. In summary, the warranty covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our ‘Warranty’ page Guarantee.
If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on 045 499 172, open from Monday - Friday, 9am - 5pm or contact the Customer Service team using the website form available at this address: /www.lecreuset.ie/en_IE/contactus giving the maximum details of your problem. You can also attach photos and/or videos. It is important to keep your receipt /invoice as it will be asked to you.
11.1 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. We do not exclude or limit our liability to you in any way that would be unlawful to do so, including for death or person injury caused by our negligence. We are not liable for any business losses. If products purchased from the Website are for commercial or business purposes, we have no liability to you for any losses including any loss profit, income or revenue, anticipated savings, business, contracts, data, time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
11.2 These terms and conditions constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
11.3 No delay or failure by us in exercising or enforcing any of our rights or remedies under these terms and conditions shall operate as a waiver of those rights.
11.4 If any one or more of the provisions of these terms and conditions should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
11.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether. All notices given by you to us must be sent to our registered address at Unit 7, Kildare Village, Nurney Road, Kildare, County Kildare, Ireland. We may give notice to you at either the email or postal address you provide to us when placing an order.
11.6 11.6 We do not sell to minors. If you are under 18 years old you cannot buy on-line Le Creuset products unless you are supervised by your parents or other adults with responsibility for you.
12.1 Online dispute resolution Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at www.ec.europa.eu/consumers/odr.
12.2 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to Irish law and the Ireland court shall have exclusive jurisdiction in all such matters.
We are committed to protecting your privacy and ensuring safe and secure online shopping. We use your personal data to complete your online purchase of the product and providing additional services (after-sale services, the prevention of fraud, the management of returns). Only with your consent, we may also process your personal data to send you personalized marketing communications. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy. Before to proceed with the payment during the purchase page it will be requested to accept the present Le Creuset online sales terms and our privacy policy. For any information and clarification on privacy and cookies and/ or to exercise your privacy rights you can email us at privacy@lecreuset.com. Let us know what the issue is and we will respond in a timely manner.
14.1We would be happy to know your feedback on our products. At the end of the purchase on our websites or at one of Le Creuset boutiques stores or Le Creuset Designer outlets:
(i) We might invite you by email to write a product review and share your experience; (ii) Your are also free to leave an opinion on the product page of our web site (in this case you can also adhere if you have purchased our product at one of our authorized retailer): you will find a section “leave a review” which you can optionally fill in. The follow terms shall apply.
Our goal is to gather opinions of our customers, positive or negative. Do not post any advertising or commercial contents, or use our Websites to perform any commercial activity. Do not post offensive or inappropriate contents. Le Creuset is not responsible for user contents posted on our Websites, although we reserve the right to remove inappropriate contents in our sole discretion.
You will write the review as purchaser/ user of one of Le Creuset product or if someone has gifted a Le Creuset product to us. Contents are owned by you, but when you post a review on our Websites, you license it to Le Creuset. By posting a review, you understand that you grant a non-exclusive, perpetual (at least for the duration of the protection of the applicable intellectual property rights), transferable, sub-licensable, royalty-free, worldwide license to use the contents that you post on our Websites, for any purpose, including commercial use, and including the right to create derivative works, translate, reproduce, display, distribute, or modify the contents, and sublicense or assign these rights.
Your review can be visible from other platforms, such as search engines and on social media. Your review will be visible until removed. After publication, you can contact Le Creuset to remove your review. You understand that the removed contents my persist on our systems or other platforms to the extent your contents have been publicly posted and may be accessed by or shared with other users or third parties who have not deleted them. For more details about how we handle your data and you privacy rights, please see our privacy notice.
15.1 We may amend these terms and conditions from time to time at our discretion without notice to you. Any amends will be made on this website and will supersede any terms and conditions previously published by us. Last update is on the 01/03/2024
Legal
Privacy Policy
The below privacy policy applies to consumers. In the event you are a business partner of us, please see here the B2B Privacy Policy.
We promise to respect your privacy and protect your personal data! We will always be open about how and why we use your data.
Safety when buying online is our priority
Your personal details are held securely and in strict confidence, in accordance with European and National legislation on data protection. We know that security is very important when buying online, so we use the latest technology to protect your personal and credit card details.
We use data to make your purchase easy and tailored for you
We analyse how users use our website and services to make things easier and more interesting.
We use data to make cooking with Le Creuset a better experience and to inform you about news and offers
If you decide to become part of our group customer database and receive Le Creuset newsletters and marketing communications, we will send you personalised contents, and inform you when new products are launched, if there are exclusive offers, show cooking demonstrations or upcoming events, or promotions dedicated to you.
Opt-out:
You can stop receiving our marketing communications at any time, free of charge, through the methods displayed as part of the communication (e.g to be unsubscribed from the newsletter you can click on the unsubscribe button of each email). In any event, if you would like to stop any of our marketing activities, please email us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more communications until the opt-out is processed completely.
Your data is under your control
Remember you are in control of your data and you can manage your preferences at any time.
Please be assured that we will never pass on your details to third party organisations for their own marketing purposes without your permission.
For any information or to exercise your privacy rights, you can email us at privacy@lecreuset.com to let us know what the issue is and we will respond in a timely manner.
Le Creuset Privacy Notice in Full
Le Creuset is committed to protecting your personal data and your privacy, and this notice explains how we collect and process your personal data in accordance with EU legislation on data protection (including the EU General Data Protection Regulation 2016/679) and the data protection law applicable in your country, territory or location (the “Data Protection Laws”).
“Personal data” means any information relating to you and that allows us to identify you, either directly or in combination with other information.
Children: This website is not intended for children and we do not knowingly collect data relating to children.
We may collect personal data from you when you use our website (the “Website”), register a Le Creuset account, buy a Le Creuset product on the Website or in our Le Creuset stores (Signature Boutiques or Outlet Stores), or subscribe to our marketing communications. The personal data may concern:
- name, surname, email address, date of birth, and other contact details (address, telephone number, and e-mail address), to register a Le Creuset account or purchase as a guest user, or to subscribe to our marketing communications on the web or at the store.
- your purchase data, for example date and time of purchase, delivery data, product and payment data and details, for managing your orders.
- data about your online browsing history (e.g., online identifiers - such us your IP address, browser version, operating system, length of the visit, returning user, geographic origin), collected during your visits at the Website (whether you are registered user or not), by using logs and/or tracking technologies such as “cookies” (for information on data collection through cookies, please see our Cookies Policy here, for improving our services and ads, or for our statistical analysis - in most cases we will not be able to identify you from this technical information.
- your feedback, requests, complaints, questions, or interactions with us (for example your messages, chats, social media posts, emails or phone calls).
The personal data collected from you when you use the Website or otherwise provide personally identifying information is so protected and you have the privacy rights explained in paragraph 8) below.
The data controller of the e-commerce services offered through the Website is Le Creuset UK Limited with registered office in Le Creuset House, 83-84 Livingstone Road, Walworth Business Park, Andover, Hampshire, SP10 5NS.
If you consent to receive marketing communications from us you will become part of Le Creuset group consumer database, that is managed, as joint-data controller, by Le Creuset UK and Le Creuset Group AG, with registered office in Neuhofstrasse 4 , Baar, Zugo, 6340 Switzerland (which appointed as representative in the EU Le Creuset SL, VAT number B62153630, with offices in Paseo de Gracia 9, 2º, 08007 Barcelona, Spain), based on a joint-controllership agreement essentially providing (a) Le Creuset Group AG in charge with the general strategy governing marketing and personalised customer experience; (b) local Le Creuset entities benefiting and implementing said strategy, as well as independently developing marketing communications/initiatives locally (within a specific country); (c) both joint-controllers required to deal with your data subject’s rights requests.
We may process your data for the following purposes:
- FOR OUR LEGAL OBLIGATIONS We may have to process some data about you to fulfil our legal obligations and other obligations arising from instructions received from authorities.
- TO CREATE A LE CREUSET ACCOUNT We will use your data to create a Le Creuset account which will give you access to a series of advantages dedicated to registered users, to better enjoy our services, such as faster checkout, save multiple shipping addresses, view and track orders, receive special coupons and discounts. Any processing activity is required to enable us to provide these services to you as a Le Creuset account holder.
- TO MANAGE YOUR ORDERS AND PROVIDE OUR PRODUCTS, SERVICES, AND ASSISTANCE TO YOU We will use your data to manage our contractual relationship with you, your purchase of products on the Website and or in our LE Creuset stores, your use of the Website, any subsequent after-sales assistance, or your participation in our contests. We may have to process some data about you for our administrative purposes connected to our contractual relationship with you such as accounting, billing and audit, payment card verification, fraud screening, safety, security, systems testing, maintenance, and statistical analysis. Occasionally we may need to contact you for administrative or operational reasons. For instance, to send you confirmation of your purchase. We will also use your personal data to reply to your requests sent through our Website forms or other channels. This processing activity is required to enable us to provide our services to you. We may process your data based on our legitimate interest (duly balanced with your rights and freedoms) to send you follow up emails in the event you have added items on our online cart without completing the purchase. In the event you do not finalise the purchase within a certain period of time, no further follow up communications will be sent.
- TO INFORM YOU ABOUT NEWS OR OFFERS ON LE CREUSET PRODUCTS If you have consented to our doing so (for example, by subscribing to our newsletter when you create an account on the Website), we will send you personalised marketing communications and news about initiatives relating to Le Creuset promoted by its group subsidiaries, and local affiliates and partners, also depending on your preferences. We will contact you by email, SMS or social media, but also by using automated means. Such communications will relate to Le Creuset products or to new store openings, exclusive events, contests, surveys, demonstrations organised by Le Creuset or special offers that you may like. These communications may be selected or tailored for you based on details we hold about you such as your location or your purchase history, or preferences for our products. We will use your data to better understand your interests. This enables us to personalise our communications to make them more relevant and interesting. There will be no other effects. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor our newsletters. This processing is based on your consent to receive personalised marketing communications from us. The opt-in choice may be exercised at the points where personal information is collected by selecting the appropriate checkbox or, if you have a Le Creuset account via the My Account section of the Website. Opt-out: You can stop receiving our updates at any time, free of charge, by clicking on the unsubscribe button at the end of any newsletter. If you have a Le Creuset account, you can easily manage your marketing preferences. If you prefer, you may do so by contacting us at privacy@lecreuset.com. We will process your opt-out as soon as possible, but in some circumstances you may receive a few more messages until the opt-out is processed completely. Please, remember we do not pass or sell your contact details and other personal data to other companies for their marketing purposes.
- RE-TARGETING / TAILOR OUR OFFERS AND IMPROVE CUSTOMER EXPERIENCE We would like to use your data to tailor our services and offers to your needs and preferences to provide you with a personalised Le Creuset customer experience. We will do this by analysing your habits or interests, for example, in relation to most viewed products, your interaction with us on social media, which pages of our Website you visit, which content of our offers you read. We do this mainly through cookies and similar technologies, also in combination with your data and preferences collected once you subscribe to our personalised marketing communications. We will use this information to manage our advertising on other sites, grant access to specific content, tailor the contents or the offers that you see on the Website or, if you have consented to subscribing to our marketing communications, to send you relevant communication/ message that we think you may like. There will be no other effects. The use of cookies is subject to your consent. If you wish not to have this information used for sending you interest-based ads, contents or communications, you can limit the usage of the information about your online actions by managing your cookie setting (however, please remember that certain cookies are necessary for using the Website). Please note this does not opt you out of being served ads, offers, or communications. You will continue to receive generic ads, offers, or communications. For more information on how we use cookies and how you can remove them, visit our Cookie Policy here.
- PRODUCT REVIEW In case you have purchased one of our products, we may send an email asking for your products’ review. We are interested at product reviews from our customers (if they wish to provide such information) to constantly improve our products and services. At the end of the purchase process, we may also invite you to write your product review. The review is not mandatory, and you are free to submit it or not.
- WHATSAPP FOR BUSINESS Some of our physical stores use WhatsApp for Business with customers which request so, just in order to provide support and send information about our products. This channel is not aimed to perform the sale of our products. No credit card data or other sensitive information will be requested via Whatsapp. You can learn more about Whatsapp terms and warranties for the international transfer of data in www.whatsapp.com/legal/privacy-policy-eea. You may exercise your data protection rights, including to revoke/opt out and the erasure of the data, by contacting your store or at privacy@lecreuset.com. Data retentio by WhatsApp is covered in the App privacy policy; Le Creuset will delete such information after 1 (one) year.
Security - We place great importance on the security of the data of our users. Le Creuset will take reasonable steps to ensure that your data is kept secure, only used for the purposes set forth in this privacy notice (and not for any other purposes), and it can be accessed or corrected upon your request. We use organisational, technical and administrative security measures to help protect against the loss, misuse and alteration of your personal data. Whilst we cannot guarantee any of these events will never occur, we use all reasonable efforts to prevent it.
Where - To provide you with the services described above, your data may be processed or stored both in and outside your country of residence and both in and outside the European Economic Area (EEA). Given the global nature of Le Creuset programs, some of the affiliated companies and partners of Le Creuset that act as processors may access your personal information and may be established in countries outside your country of residence or in countries outside the EEA. In any case, your data may be transferred only to non-EEA countries offering adequate protection according to European law (as is the case of Switzerland where Le Creuset Group AG is based) or, if this is not the case, under specific contractual arrangements to ensure adherence to European personal data protection rules and standards (for instance we use the model clauses provided by the European Commission for our data processing contracts). In any case, where your personal information is sent to countries other than your country of residence or in countries outside the EEA, your data will be protected by adequate safety systems, which are constantly updated and maintained in accordance with Data Protection Laws.
We will retain your personal data for as long as we need it for the purposes for which it was collected, after which it will be destroyed or rendered unusable. For example, we may have to keep data about your purchase to comply with our legal obligations or resolve disputes. Your Le Creuset account will be kept live until you request us to cancel it. We will keep your information for the purpose of providing you with newsletters, marketing communications and personalised contents for as long as you consent. Your personal data collected for marketing is checked periodically to verify whether you are still interested in receiving our marketing communications. After a certain time without interactions, we might send you a communication to confirm that you wish to stay in touch with us. Otherwise, we will stop sending you marketing communications.
Le Creuset staff – Your personal data will be processed only by our authorised staff or by the authorised staff of other companies within Le Creuset group supporting us in providing you with the services described above. If you consent to the processing of your personal data for the purposes above, your personal data inserted in Le Creuset group database will be accessible to Le Creuset sales staff as it supports Le Creuset group with its business activity.
Other companies working for us and our providers – Depending on the service, we may share your personal data with specialised companies which we entrust, on our behalf, as data processors, with duties of technical and organisational nature that are necessary to manage our relationships with customers and provide you the services described above. These include companies that provide storage services for documentation regarding customer relationships, providers of technical services, the payment gateway, our newsletter platform, companies that evaluate service quality and customer satisfaction, or carry out, on our behalf, marketing. These third parties will only access your information to perform tasks and duties in compliance with this Privacy notice and Data Protection Laws. Additionally, we may share your personal information with companies that support us in the provision of our services with other administrative or operational tasks, as autonomous controllers, such as our warehousing and distribution partners. These third parties will only use your personal data to the extent necessary to perform their specific functions for us. More information on the data recipients can be requested by emailing: privacy@lecreuset.com
Legal obligations - We might have to disclose your information to third parties if this is necessary to (i) comply with laws and regulations; (ii) prevent fraud or misuse of our services; or (iii) protect Le Creuset’s business and property rights. These third parties may include legal services, audit services and local regulators and authorities.
It is necessary for you to provide us with some personal data in order to enable us to comply with our contractual obligations to you. Without your personal data, you may be unable to purchase products from us or register a Le Creuset account on the Website. It may be necessary for us to retain some of this data for the purpose of fulfilling our legal obligations. Providing personal data for marketing purpose, personalized contents and newsletter is optional. Not providing your data for these purposes will not have any negative consequences for you, however this means that we cannot provide you with Le Creuset personalised marketing communications and promotional offers. If you consent to Le Creuset processing your personal data for these purposes you can revoke your consent or object the processing at any time setting your cookie preferences, or emailing: privacy@lecreuset.com.
If you wish to exercise your access, correction, cancellation, portability and objection rights under the Data Protection Laws, as detailed below, or make complaints and other inquiries, please email privacy@lecreuset.com.
Under the Data Protection Laws, you have the right:
- of access to your personal data: you can request to be informed of what we are doing with your data (particularly to receive details of the source and the categories of data, the purposes and methods of the processing, where possible the envisaged period for which data will be stored or the criteria used to determine it, the recipients or categories of recipients to which the data may be disclosed and which may become aware of the data, the appropriate safeguards under which we transfer your data to non-EU countries) and request a record of your personal data we have in our possession;
- to information: you have the right to access the information we process about you and certain supplementary information.;
- to rectification: you can request us to correct or update your data in our database;
- to erasure: you can request us to delete your data from our database (right to be forgotten), unless we still need it for some valid reasons; with specific reference to marketing purposes, (a) we will no longer collect your data once you withdraw your consent; and (b) of course, should you wish to delete personal data previously collected, you can ask for their erasure in accordance with this Section;
- to restriction of the processing: you can request us to suspend your data from being processed in our database;
- to data portability: to receive copy of your personal data or in certain circumstances and where technically feasible to transmit it to another organization; and
- to object to the processing and to withdraw consent at any time particularly to the data being processed for direct marketing and profiling related to such marketing;
- to lodge a complaint with The Data Protection Commissioner.
We keep our privacy notice under regular review. This privacy notice was last updated on 11/02/2025
