6.1 Your right to withdrawal. We want to guarantee the total satisfaction of our customers. If you are not satisfied with the item ordered and you are a consumer in the UK or European Economic Area (“EEA”), you have the right to cancel any order you have placed (except for any products made to your specification or personalised), without giving reasons, at any time, up to thirty (30) calendar days, starting from the day after we have delivered the product (withdrawal period). Delivery is when you or a nominated person enter in physical possession of the product. In the event your order is split into several deliveries over different days: you have until 30 calendar days starting from the day after you (or someone you nominate) receives the last product ordered under the order you want to cancel. In the event you have purchased a set or bundle of items the withdrawal right can be applied to the whole set and not the single item of set.
6.2 How do I exercise my right of withdrawal. If you are contracting as a consumer to cancel the order without any liability to us, you must contact us within thirty (30) calendar days starting from the day after we have delivered the product, on:
the Irish Freephone line 045 499 172, open from Monday - Friday, 9am - 5pm.
ii by email helpline.uk@lecreuset.com
iii using the cancellation form here
with a clear statement of your decision to terminate the sale contract. To respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the period for exercising this right.
6.3 How do I return the product If you cancel your order, you must return the entire product unused and undamaged, in the original product packaging including the accessories, care and use booklet and all labels, within thirty (30) calendar days of notifying us of your decision to cancel the contract to Le Creuset Unit 7, Kildare Village, Nurney Road, Kildare, County Kildare, Ireland.
6.4 When will I receive my refund? We will refund the price paid for your product, including the delivery fee, -except for any additional costs resulting from the purchaser's choice of a delivery type other than the standard delivery offered by Le Creuset in the purchase process-within thirty calendar (30) days from the date you informed us of your decision to exercise your right of withdrawal. We may withhold reimbursement until we have received the goods. We will refund you using the same payment method as for the original order.
6.5 The cost of delivery of returning the product to us will not be refunded, this will be paid by you.
6.6 We reserve the right to refuse to accept the returned product or to refund the purchase price paid if the product is not returned as required above in clause 6.
